Frequently Asked
Questions

We offer residents multiple convenient options for paying rent, including electronic bank payments (ACH) and traditional checks.

Key Details:

Preferred Payment Method:

• Electronic Bank Payments (ACH):
  Pay rent securely and conveniently through ACH transfer from your bank account to ours.

Other Payment Options:

• Check Payments or Money Orders
  We accept traditional checks and money orders as a secure payment method. These must be mailed to our office.

Please Note:

• For security reasons, we do not accept cash payments.

We strive to maintain a fair and consistent approach to rent collection while ensuring the financial stability of our community. Our late rent policy is designed to clarify expectations and procedures regarding late payments.

Key Details

Due Date: Rent is due on the 1^st day of each month. Residents are responsible for ensuring that rent payments are made in full and on time.

Grace Period: A grace period of 5 days is provided after the due date to allow for unforeseen circumstances. During this period, no late fees will be assessed.

Late Fees: If rent is not received by the end of the grace period, a late fee of $50 will be charged for the month. Late fees will accrue until the outstanding balance, including late fees, is paid in full.

Yes, we are proud to offer 24/7 onsite maintenance services to ensure that our residents receive prompt assistance whenever they need it. We are committed to providing exceptional service and ensuring that our residents enjoy a comfortable and well-maintained living environment.

Key Details:

Immediate Response: Our dedicated maintenance team is available round-the-clock to respond promptly to maintenance requests and emergencies. Whether it’s a leaky faucet, a malfunctioning appliance, or an urgent repair, we are here to help.

Peace of Mind: Knowing that there is always someone onsite to address maintenance issues provides peace of mind to our residents. You can rest assured that help is just a phone call away, even during late hours or weekends.

Enhanced Safety: Prompt maintenance response helps maintain the safety and security of our community. Issues such as broken locks, electrical problems, or HVAC malfunctions can be addressed swiftly to ensure the well-being of all residents.

Convenience: Our 24/7 onsite maintenance services add convenience to your living experience. You won’t have to wait until regular business hours to get maintenance assistance, allowing you to carry on with your daily activities without disruption.

Our apartment community offers a variety of parking options to ensure convenience and security for all residents and their guests:

Key Details:

Assigned Parking Spaces:

Each resident is provided with a designated parking spot, ensuring a consistent and reliable place to park.

Garages Available:

Select apartments include private garages, offering convenient and secure parking right at your doorstep. Ideal for added storage or keeping your vehicle protected from the elements.

Visitor Parking:

We have designated visitor parking spaces to accommodate guests. These spots are clearly marked and conveniently located, making it easy for visitors to find parking without disrupting residents’ spaces.

Our parking facilities are designed to provide peace of mind and ease of access for everyone in our community.

We are delighted to offer a pet-friendly environment at our apartment community, welcoming our residents’ feline friends! Cats are allowed in our units with a pet deposit and monthly pet rent to ensure the property remains in excellent condition for all residents. Unfortunately, dogs are not permitted at this time.

Key Details:

Allowed Pets: Cats only

Pet Deposit: $300

Pet Rent: $15/month

Why Cats Only: Our policy ensures a peaceful living environment as cats are generally quieter than dogs.

We understand that pets are family, and we are committed to providing a comfortable home for you and your cat. If you have any questions or need further details, please don’t hesitate to contact us.

We believe in creating a community that offers more than just a place to live. Our expansive green space provides residents with opportunities to relax, play, and connect with nature right at their doorstep.

Key Details:

Playground:

Our complex offers a fun and safe playground area where children can enjoy outdoor playtime in a secure environment. Equipped with age-appropriate equipment, the playground is designed to encourage physical activity and fun.

Picnic Areas:

Whether you’re planning a family outing, a casual meal outdoors, or just looking to enjoy your cup of coffee in the fresh air, our picnic tables are the perfect spot to enjoy the outdoors.

Lush Greenery:

Surrounding the playground and picnic areas, you’ll find lush greenery and meticulously maintained landscaping that enhances the beauty and tranquility of our community. Nestled against the serene backdrop of Paper Jack Creek, our grounds are frequently visited by local wildlife, including deer, offering a peaceful, nature-filled experience right outside your door

At Creekside Apartments, we strive to maintain a healthy and comfortable living environment for all residents. Our smoking policy is designed to balance the rights of smokers with the health and safety concerns of non-smoking residents. Please adhere to the following guidelines:

Key Details:

Smoking Restrictions: Smoking, including the use of electronic cigarettes (e-cigarettes) and vaping devices, is strictly prohibited in all indoor common areas of the apartment complex. This includes but is not limited to:

• Lobbies
• Hallways
• Laundry facilities
• Any other shared indoor spaces

Designated Smoking Areas: Smoking is permitted only inside individual apartment units and outdoor areas.

Respect for Non-Smokers: We ask all residents who smoke to be considerate of their neighbors. Please ensure smoke does not enter adjacent units or common areas when smoking in designated outdoor areas.